VBH's Shipping Policy

Vanilla Bean House’s Shipping Policy

Where Does Vanilla Bean House (VBH) Deliver?

VBH offers free Australia-wide untracked delivery, with optional paid tracking. We also offer international shipping. Please contact us if you require international shipping. If tracking is required a street address (not PO Box) must be provided, and our delivery network operates from Monday-Friday through the postal and courier system. An email address and phone number must be provided during the check-out and payment process.

If you have questions about delivery to a particular area or address, please contact our customer service team on: sales@vanillabeanhouse.com.au

Delivery Schedules

All deliveries are made during business hours Monday to Friday as per Australia Post or our chosen courier partners. VBH dispatches from our Queensland warehouse within 5 business days of an order being paid for, unless specified during check-out process.

Delivery estimates can vary due to delivery network congestion, COVID-19 delays or peak holiday times such as Christmas. VBH are unable to guarantee a delivery date due to Australia Post and courier networks not offering delivery guarantees at this time however the following estimates should help:

1 to 5 working days for delivery to the capital city in VIC, NSW, ACT, QLD
5 to 7 working days for delivery to the capital city in SA and TAS
7 to 8 working days for delivery to the capital city in WA and NT
For regional delivery please add 3-7 business days to metro estimates

During peak periods (Easter and Christmas), the delivery may take up to 10 working days or longer. This is out of our control and you will be notified (if tracked shipping was purchased) once your order has left our warehouse so you can track your delivery.

Cost of Shipping

Orders over $99 receive free tracked shipping. Orders under $99 have optional paid tracked shipping.

Acceptance of Delivery

Anyone at the delivery address who receives the products shall be presumed by VBH to be authorised to receive the products. In the instance someone is not able to sign for your delivery, our carrier will leave a card outlining details for collection, unless Authority to Leave was specified during check-out.

Delivery Issues

If the expected delivery time has passed and you believe there is an issue with your order, please contact

Customer Service sales@vanillabeanhouse.com.au

If you wish to return a product delivered damaged or otherwise, please refer to the Return Policy.